Why Pharmacies Are Starting to Request Video Calls With Locum Pharmacists Before Confirming Block Bookings
In recent months, more pharmacies have begun requesting short video calls with locum pharmacists before confirming longer block bookings.
While this is not yet universal practice, it is becoming increasingly common, particularly for:
• Multi week placements
• Repeated block bookings
• Higher responsibility roles
• Specialist settings
This shift reflects broader workforce pressures and governance considerations within UK community pharmacy.
This article explains why video calls are being requested, what pharmacies are looking for and how locums can approach them professionally.
What Is a Block Booking?
A block booking typically refers to:
• Consecutive days or weeks of work
• Regular shifts over a defined period
• Ongoing cover during recruitment gaps
Unlike single day shifts, block bookings involve longer term operational reliance on the locum pharmacist.
For contractors, this increases both opportunity and risk.
Why Pharmacies Are Requesting Video Calls
1. Governance and Risk Management
Pharmacy contractors remain legally responsible for:
• Patient safety
• Compliance with NHS Terms of Service
• GPhC standards
• Safe staffing levels
While documentation checks confirm registration and indemnity, they do not demonstrate communication skills, professionalism or confidence.
A short video call allows managers to:
• Assess communication style
• Confirm understanding of service expectations
• Discuss workload and systems
• Clarify responsibilities
For block bookings, this additional step can reduce operational risk.
2. Continuity of Care Considerations
When a pharmacist is booked for several weeks, they become a temporary but significant part of the team.
Pharmacies want reassurance that the locum:
• Can integrate into the existing team
• Understands service delivery requirements
• Is comfortable with the pharmacy’s patient demographic
A short conversation can provide clarity before committing to extended cover.
3. Increased Service Delivery Expectations
Community pharmacies now deliver a wider range of clinical services than in previous years.
These may include:
• Vaccination services
• Travel health consultations
• Blood pressure checks
• Weight management services
Managers may use a video call to confirm:
• Accreditation status
• Confidence delivering services
• Understanding of documentation systems
This is particularly important for longer placements.
4. Workforce Reliability Concerns
The sector has experienced challenges including:
• Last minute cancellations
• No shows
• Inconsistent performance
For block bookings, pharmacies are making a larger operational commitment. A short video call can build trust and establish mutual expectations.
Are Video Calls Becoming Standard Practice?
They are not mandatory and are not required under regulation.
However, they are becoming more common in:
• Regional pharmacy groups
• National chains
• Specialist settings such as prisons or GP surgeries
• Situations where the pharmacist has not previously worked at the branch
Independent pharmacies may adopt this approach when filling longer recruitment gaps.
Guidance for Locum Pharmacists
If asked to attend a video call, it should be viewed as a professional discussion rather than an interrogation.
You may wish to prepare by:
• Ensuring your documentation is up to date
• Being clear about your experience
• Understanding your service accreditation
• Clarifying your availability
• Asking about break arrangements and paid hours
Video calls also allow locums to assess the pharmacy environment and expectations before committing.
A structured discussion benefits both sides.
Guidance for Pharmacy Providers
When arranging video calls, it is helpful to:
• Keep discussions proportionate
• Clarify expectations clearly
• Respect the locum’s time
• Confirm rates and paid hours transparently
Overly complex processes may discourage experienced locums from engaging.
The aim should be reassurance and clarity rather than formality.
The Role of Structured Staffing Support
Where documentation and compliance checks are verified in advance, the need for additional screening may be reduced.
Working with a structured staffing partner such as Pharm-Assist can support by:
• Confirming GPhC registration
• Verifying indemnity
• Checking documentation requirements
• Acting as a communication bridge
This allows pharmacies to focus video discussions on operational fit rather than basic compliance.
Final Thoughts
The growing use of video calls before confirming block bookings reflects increased governance awareness and workforce pressures in UK community pharmacy.
For pharmacies, it offers reassurance when committing to extended cover.
For locum pharmacists, it provides clarity and an opportunity to build professional relationships before starting.
When handled proportionately and professionally, video discussions can improve communication and strengthen long-term working relationships.
If you are arranging block bookings or seeking structured locum placements, Pharm-Assist supports both pharmacies and locum pharmacists across the UK with transparent communication and compliant staffing arrangements.